Elite Meds – Regulations & Professional Standards

Elite Meds is a UK-registered online pharmacy operated to the highest professional, legal and clinical standards. This page outlines our regulatory status, professional oversight and the safeguards we have in place to ensure the safe supply of medicines online.

1. Registered Pharmacy Information

Elite Meds is operated under the authority of the following registered pharmacy premises:

Manton Pharmacy
Address: 1 Richmond Road, Worksop, Nottinghamshire, S80 2TP
GPhC Premises Registration Number: 1109387

GPhC Register link: https://www.pharmacyregulation.org/registers/pharmacy/1109387 

This is the pharmacy premises from which all Elite Meds medicines are dispensed, assembled and supplied.

You can view our official registration on the General Pharmaceutical Council website by searching registration number 1109387.

2. Superintendent Pharmacist

Elite Meds operates under the supervision of a UK-registered Superintendent Pharmacist:

Superintendent Pharmacist: Mustafa Bhaiji
GPhC Registration Number: 2051032
GPhC Register link: https://www.pharmacyregulation.org/registers/pharmacist/2051032

The Superintendent Pharmacist is responsible for:

• Ensuring all services comply with GPhC standards
• Overseeing dispensing and clinical governance
• Maintaining safe systems and ensuring quality of care
• Ensuring professional standards are upheld throughout the organisation

3. Responsible Pharmacist

Each day, a designated Responsible Pharmacist is in charge of supervising all pharmacy operations and ensuring medicines are supplied safely and legally.

The name and GPhC registration number of the Responsible Pharmacist on duty is displayed in-pharmacy at Manton Pharmacy during opening hours.

4. Company Information

Elite Meds is a trading name of:

Singhs Medical Ltd
Company Number: 07145658
Registered in England & Wales.

All medicines are dispensed and supplied from our GPhC-registered premises at 1 Richmond Road, Worksop, S80 2TP.

5. Pharmacy Opening Hours

These are the hours during which regulated pharmacy activities (dispensing, professional supervision, clinical checks) take place:

Manton Pharmacy Opening Hours (Regulated Hours):

• Monday–Friday: 9:00am – 6:00pm
• Saturday: 9:00am – 1:00pm
• Sunday: Closed

Online Customer Service Hours:

(Non-regulated, for enquiries only; no clinical supervision required)

• Monday–Friday: 9:00am – 5:00pm

Orders placed outside regulated hours may be clinically reviewed and processed on the next working day.

6. Regulatory Bodies & Legal Framework

Elite Meds operates in compliance with:

• General Pharmaceutical Council (GPhC) standards for registered pharmacies
• Human Medicines Regulations 2012
• Medicines and Healthcare products Regulatory Agency (MHRA) requirements
• UK GDPR & Data Protection Act 2018
• Consumer Rights Act 2015
• Electronic Commerce (EC Directive) Regulations 2002
• NHS England guidelines (where applicable)

All medicines are sourced from MHRA-licensed UK wholesalers or directly from manufacturers.

7. Dispensing & Clinical Governance

Elite Meds follows strict clinical and operational processes to ensure safe medicine supply, including:

• Oversight by a Responsible Pharmacist
• Clinical assessment of Pharmacy-only medications
• Identity and age verification where required
• Internal misuse prevention frameworks
• Standard operating procedures (SOPs) for all pharmacy functions
• Pharmacovigilance and incident reporting systems
• Temperature-controlled storage and audit trails
• Full traceability of all medicines supplied

Our clinical governance structures are aligned with GPhC and MHRA expectations for online pharmacies.

8. Safe Supply & Patient Protection

Elite Meds will only supply medicines when it is safe and clinically appropriate to do so.
We may refuse or cancel an order if:

• Clinical information provided is incomplete or inconsistent
• Identity or age cannot be verified
• Symptoms require face-to-face assessment
• There is suspicion of misuse, overuse or unsafe ordering patterns
• The pharmacist determines the medicine is unsuitable

Safety always overrides commercial considerations.

(Full details of our approach can be found in our Safe Supply Policy.)

9. Raising Concerns or Making a Complaint

We encourage patients to contact us with any feedback or concerns.

Customer Support
Phone: 0333 207 0478
Email: [email protected] 

Our Customer Services team handle all initial complaints relating to your order or our service. If you feel that your complaint has not been resolved to your satisfaction, your case will then be escalated to our Superintendent Pharmacist.

Superintendent Pharmacist Contact: [email protected]

If, after our internal complaints process has been completed, you still feel that your concern has not been handled appropriately, you may raise the matter with the General Pharmaceutical Council (GPhC).

Please note: The GPhC cannot intervene in matters relating to customer service issues (such as delivery delays, refunds, dispatch problems or general dissatisfaction). The GPhC only investigates professional or regulatory concerns, such as issues relating to the safety, governance or conduct of a pharmacy or pharmacist.

You can contact the GPhC here:

NHS England

For concerns relating to NHS community pharmacy services (if applicable).

10. Professional Transparency

We publicly display the following for regulatory compliance and transparency:

• Pharmacy premises number
• Superintendent pharmacist name & registration number
• Responsible pharmacist details (in-pharmacy)
• Company ownership information
• Opening hours for regulated activity
• Contact details for regulated services

This ensures full visibility of our professional accountability.